Shipping policy
Shipping Policy
At Alithia, we want your order to reach you quickly and safely — with care in every detail.
📦 Processing Time
All orders are carefully packaged and dispatched within 2–4 business days. Once shipped, you will receive an email confirmation with your NZ Post tracking number.
🚚 Shipping Details
We offer shipping via NZ Post.
New Zealand Shipping (EXPRESS SHIPPING)
Delivery typically takes 1–3 business days once dispatched.
- Flat rate shipping: $8.50
- Free express shipping on all orders over $80!
Australia Shipping (STANDARD TRACKED)
Delivery typically takes 3-10 business days once dispatched.
- Flat rate shipping: $20.92 (NZD)
USA Shipping (STANDARD TRACKED)
Delivery typically takes 3-10 business days once dispatched.
- Flat rate shipping: $40.00 (NZD)
Shipping to the USA may include customs duties and taxes paid to U.S. authorities.
Please note: delivery times are estimates and may be affected by NZ Post delays, particularly during holidays.
📍 Shipping Within New Zealand, Australia & USA Only
We currently ship within New Zealand, Australia & USA only. We hope to expand our reach soon!
💫 Packaging
All pieces are presented in our elegant Alithia packaging, perfect for gifting or treating yourself.
📮 Lost or Delayed Parcels
Once your order is handed over to NZ Post, we are not responsible for lost or delayed parcels. If your package hasn’t arrived within the expected timeframe, please contact NZ Post directly with your tracking number.