Refund policy

Refund & Return Policy

Due to hygiene and safety reasons, all sales are final. We do not accept returns, refunds, or exchanges on any items.

We kindly ask that you consider your purchase carefully before finalizing your order. Each piece is inspected for quality before dispatch to ensure it arrives to you in perfect condition.

If your item arrives damaged or you receive the incorrect product (from what you ordered), please contact us within 48 hours of receiving your order at alithiajewels@gmail.com with your order number and clear photos of the issue. We will be happy to assist in resolving the matter.

By purchasing from Alithia, you agree to this policy.